Conflict Management, Problem Solving, and Decision Making

Project-Management.com’s Top 3 Software RecommendationsLet Monday.com work for you.Start Free TrialWork smarter with Wrike.Try for FreeIncrease productivity with Smartsheet.Try Smartsheet for FreeConflict management, problem solving and decision making are topics that are generally considered to be distinct, but are actually interconnected such that they are used together to come up with the most feasible solution.
Certain problem solving steps are required to achieve the best possible solution to a problem based on sufficient information. These are some of the steps:
Examining the problem
The way you outline the problem will determine the solutions.
Identifying the main causes of the problem
Identify the techniques that you should use and the outcomes.
You can create alternative options using processes such as brainstorming, discussion between groups, and other discrete processes
Choose the simplest solution that addresses the root cause
Implementing the method you choose
Monitoring and reviewing execution
This process has a flaw. It assumes that there is an ideal outcome, that all information is available, and that everyone involved is rational. This is a very unusual situation.
Another flaw is the emotional involvement of decision-makers. Conflict management’s core purpose is to reduce people’s emotional reactions and encourage them to think rationally. There are three options:
Forcing/Directing: A method by which a superior with autonomy has the right to make the decision
Smoothing/Accommodating – Negotiating the matter and trying to settle down the dispute
Compromising/Reconciling – A give and take approach where each side surrenders something in order to come to a solution. The number of options that can be generated is limited by the extent of the dispute.
Problem-solving/Collaborating – Refers to collective decision making to come up with a solution that is conventional
Avoiding/Withdrawing/Accepting – A method which may not settle the dispute but allows time to calm the emotions
Depending on the nature of the conflict, any of these methods can be used to manage conflict. However, the primary goal is to reduce the level of the dispute. However, it is important to address the root causes of the conflict in the end.
Access to sufficient and accurate data is essential for making the right decision. Some decisions are more complex than others, and it is difficult to find data.
There are many problems that you could face, from simple problems to more serious ones.
Wicked Problems are problems that constantly change and challenge the participant’s emotions and complexity. These types of problems are best solved using an iterative approach. Each step is simplified by this approach.
You must choose the least harmful solution in Dilemmas. There is no one right solution, but it is better to choose a solution than not to make a decision.
Conundrums are complex questions that have hypothetical or speculative answers.
In certain situations, puzzles and mysteries require superlative judgement. This approach is limited by time constraints. However, you can still apply processes to some extent.
It takes hard work to solve problems. The best results can be achieved by executing problem solving processes carefully and correctly.
To arrive at the best conclusion possible, it is important to understand and balance the following points:
Characteristics of the problem at hand
Conflict and emotion among stakeholders
Different types of features
Make the best decision possible based on your best judgment under the circumstances
The core of all of this is making the best decision and then reviewing it continuously.